We're here to help
Contact MagodoPlus
Tell us what has happened and we will get it to the right queue. Pick the one below that matches your question — the category travels with your message, so staff can see at a glance what it is about instead of digging it out of a general pile.
What do you need help with?
Eight queues, one decision. Choose the one that fits and your message is filed under it, so the staff working that queue can see what it is about. Every queue goes to the same support form, so you only ever fill in one thing. Some queues are only offered once you are signed in, and a few only to a business account.
Your account and sign-in
Signing in, changing the email address or phone number on your account, closing an account, or anything that does not fit the seven below. Use this too if you contacted a business here and the enquiry went nowhere. If the business looks dishonest rather than slow, use the report form instead. If you are not sure where a question belongs, it belongs here.
Open this queueYour listings and publishing
Your business profile, your listings, or your package and what it allows. Sign in as a business before you send this one, so the right queue is offered to you.
Open this queuePosting vacancies and hiring
A vacancy still saved as a draft, one awaiting review, one sent back with a reason, or a question about the applications and CVs in your employer dashboard. Sign in first — this queue is offered to employer accounts and to any business that has switched recruitment on. You do not need a second account to recruit.
Open this queueVerification
An application you have sent in, a document that was sent back, or a question about what the three checks look at. Sign in as a business first — verification is a business-only queue, and it is not offered to a logged-out visitor.
Open this queuePayments and receipts
A transfer you have made, a receipt you need, or a charge on your account you do not recognise. Give the date, the amount and the name on the transfer so it can be matched.
Open this queueAdvertising and campaigns
A campaign that is running, one you want to start, or a question about where an advert appears and for how long.
Open this queueBusiness services
The services side of MagodoPlus — a request you sent to a provider, a quote you are waiting on, or a service listing that needs attention.
Open this queueSomething is broken
A page that will not load, an upload that keeps failing, a button that does nothing. Tell us the page you were on, what you tried to do, and what you saw instead.
Open this queueWhat happens after you send it
We do not publish opening hours, so we will not invent any, and we will not promise you a reply by a certain day. Here is what actually happens. Your message becomes a ticket with a reference of its own, beginning SUP-, and it joins the queue you chose, where staff work through them. Keep the reference so you can quote it if you write again. If you are signed in when you send it, the ticket has its own page in your dashboard and any staff reply appears there. If you send it while logged out, you cannot open it again afterwards, and no reply comes by email — so if you want to read the answer, make an account and send it from there.
Prefer to contact us directly?
If you would rather write or call, these are our published details. A message sent through a queue above becomes a ticket with a reference of its own. An email or a call does not — it reaches an inbox and a phone, not the queue. If you are signed in when you send a ticket, it has its own page in your dashboard and a staff reply appears on it.
Report a safety or fraud concern
Some things should not sit in a support queue. If somebody is trying to cheat you, or pretending to be someone they are not, use the report form at /report — you can report a business, a listing, a job advert or someone's account. Reports are sorted by urgency, with money and safety first, and worked by staff. This is the machinery behind the promise: every vacancy is read by an administrator before it is published, businesses can complete three document checks, reports are worked by people, and an account that breaks the rules can have its ability to trade or recruit suspended. We do not tell a business who reported them. We cannot promise you a particular outcome on any one report — that is a person's decision on the evidence — but a report is how we find out.
- A business whose details do not add up, or that behaves nothing like the shop it advertises.
- A vacancy that asks you to pay for training, an interview, a uniform or a form.
- Anyone asking for your BVN, your bank PIN or a card number before you have even met.
- A seller who moves you off MagodoPlus, takes a transfer and then goes quiet. An employer may put their own email or WhatsApp on a vacancy, and that is a normal way to apply — it is being asked for money that is not.
- Someone using another business's name, logo or photographs as their own.
- Harassment, abuse or threatening messages from an account here.
- A listing that is not what it claims to be, or one selling something that should not be sold at all.
Questions people ask
I sent a message while I was logged out. How do I read the reply?
You cannot, and we would rather say so plainly. A message sent while logged out has no page to come back to, and no reply reaches you by email. Make an account and send it from Support in your dashboard instead. The ticket then has its own page, a staff reply appears on it, and you can answer back on the same page.
I already sell on MagodoPlus. Do I need a second account to post jobs?
No. One account, one business. Activate recruitment at /business/capabilities/employer/activate and a Jobs and Recruitment group appears in your dashboard. No second account, and no second business profile.
Does activating recruitment verify my business?
No. Verification is a separate application, and it is three human document reviews: identity document reviewed, CAC registration reviewed, physical location reviewed. If you are already verified, that carries across and you do not apply again — but activating recruitment adds nothing to what was checked. Apply from Verification in your business dashboard.
My vacancy has not appeared on the board. Why?
Check its status first. A new vacancy is saved as a draft, and a draft is not in any queue — it is only sent when you press Send for review on it. Once sent, it sits at Awaiting review until an administrator has read it, because every vacancy is read before it is published. If it was sent back, the reason is written at the top of that vacancy's edit form — open the vacancy from /employers/jobs to see it — and you can correct it and send it again. Nothing in your own dashboard can approve or publish a vacancy. That stays with moderation. Editing a published vacancy sends it back for review as well.
Does a published vacancy mean the employer has been checked?
It means an administrator read the advert before it went up. It is not a statement that the business behind it has been verified — verification is a separate document review that a business applies for. Read /job-safety before you send anything to an employer you do not know.
I applied through the employer's WhatsApp. Why is it not in my applications?
Because it is not an application on MagodoPlus. An employer may add their own email, website, WhatsApp or phone to a vacancy, and anything you send that way goes straight to them with no record here. Only an application sent with the Apply on MagodoPlus button appears at /account/applications — and an application of any kind is never a guarantee of a job.
A job advert asked me to pay a fee. What should I do?
Do not pay. No genuine employer charges you for training, an interview, a uniform or a form, and nobody needs your BVN, your bank PIN or a card number to interview you. Report it at /report?type=job — 'Asks for money from applicants' is one of the reasons on the form — and read /job-safety.
Will the business know I reported them?
We do not tell them who reported them. If you leave an email address, it is used to ask you a question about the report and nothing else.
Can I attach a screenshot or a receipt?
Not yet — neither the support form nor the report form takes a file. Write down what you saw instead: the business name or advert title, the date, and the exact page you were on. That is what staff need to find it.
Does reporting something always get it taken down?
No, and we will not promise it. A report is read, given a priority and worked by staff, and the outcomes recorded include action taken, escalated, or no action needed. What can follow is real — a vacancy paused or rejected, a listing taken down, an account's ability to recruit suspended — but the decision is made by a person looking at the evidence. You are not told the outcome, so if you also need help with your own account or your money, open a support ticket at /support as well.